+264 61 000 000 bookings@demo.na Mon–Sat 06:00–22:00 WAT
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Privacy Policy

Last updated: January 2025

1. Introduction

Demo Company ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we protect it in accordance with the Protection of Personal Information Act (POPIA) and applicable Namibian data protection principles.

2. Information We Collect

When you create an account or make a booking, we collect:

  • Full name and email address
  • Phone number (optional)
  • Namibian ID number (optional — for boarding verification only)
  • Payment confirmation references (not card numbers or banking credentials)
  • Travel history (routes, dates, seat numbers) for your bookings
3. How We Use Your Information

We use your personal information solely to:

  • Process and manage your bus ticket bookings
  • Verify your identity at boarding
  • Send booking confirmations and trip updates by email
  • Respond to your enquiries and support requests
  • Improve our services and resolve disputes

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Security

Your data is stored on secured servers. Passwords are hashed using industry-standard algorithms and are never stored in plain text. We use HTTPS encryption for all data transmission. Access to personal data is restricted to authorised staff only.

5. Data Retention

We retain your account and booking data for as long as your account is active, and for a minimum of 3 years thereafter for legal and accounting purposes. You may request deletion of your account at any time (subject to legal retention requirements).

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for non-essential data processing

To exercise any of these rights, contact us at bookings@demo.na.

7. Cookies

This website uses essential cookies only: session authentication and CSRF protection cookies. We do not use tracking, advertising, or analytics cookies. You cannot opt out of essential cookies as the website cannot function without them.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on this website.

9. Contact

Privacy enquiries: bookings@demo.na

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